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 At WorshipMusic.com, we are setting our sights on becoming the #1 provider of worship products anywhere. We are happy to hear from you regarding any way we can help you acquire the products you are looking for. Even if you just have a question or suggestion for us, we'd be pretty jazzed to hear from you! God bless!
Essential Information FAQ
Navigating & Searching the Store If you arrived at our store via the home page of Worshipmusic.com, you will probably saw a banner at the top, a navigation bar with a few buttons and links to various products and sections. We have tried to layout the web site to make it easy for you to get around in the store. To help you guide yourself around the store, most pages will have a button bar at the top of the page. You can always get back to the home page of a store by clicking on its name at the top of the page. From the home page of the store, there are three ways to find what you want:
Buying at Worshipmusic.com Buying from Worshipmusic.com is easy and secure. You don't have to fill out a registration form or download software to shop here. And when you place an order, you can feel confident that your credit card information is protected by our secure server. This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately, or continue shopping. You can put as many items as you want in your shopping basket. When you're finished and want to place the order, you can get back to your shopping basket by clicking on the Show Order button. Tools To Play/View Samples This information is on a separate page, located here. Security And Worshipmusic.com All online transactions at Worshipmusic.com are handled with the latest form of industry-standard SSL encryption- RC4 with 128 bit encryption (High). When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk, and when we retrieve it for processing. If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."We order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant. Privacy Policy This information is now on a separate page, located here. Discount Coupons This information is now on a separate page, located here. Software Demos  NEW: You can now try out many of the popular software products that are featured on our website. You can do this by downloading a free demo of the software and trying it out! These demo versions will give you a flavor of the software before you buy and will help you see what software tool is right for you! Select HERE to visit our new download site. If you want to view an online video tutorial, select HERE and learn more about getting a free demo downloads of our popular software programs. Guarantee All items are guaranteed to arrive undamaged and in retail condition. Order Processing We are here to serve you. Our goal is to process your order within 3 business days of when you placed it. Often orders can be processed and shipped out before 3 business days, but we are committed to having your order filled and shipped within a maximum of 3 business days. For example, if you place an order on Monday you can expect it to be processed and shipped out, at the latest, by Wednesday. Note: You will receive notices and updates on the progress of your order via email. In order for us to provide order status to you, you must be sure to provide us with a working and reliable email address to contact you at. The email address should be one which you monitor and you should be sure any spam software is properly configured to allow us to send you the order progess updates. You can read more about that by clicking here. Problems Ordering? If you click on the Add to Cart button and get no response, it is probably because you can't connect securely to our server. As a test, try going to https://www.microsoft.com. If you can't connect securely to Microsoft either, then
Need Help? View an online video tutorial on how order at WorshipMusic.com Email & Spam Blocking Software We love receiving your e-mail comments and queries! And we want you to indeed receive our prompt e-mail responses to your comments and questions. We want you to have the information that you desire concerning the worship resources we carry so that you can make informed decisions. However, if you have spam blocking software, you may never receive our reply correspondence unless you first add our addresses to your list or adjust your filters so that your program will accept e-mail from our web site. So if you choose to send us an e-mail, be sure to take a moment to let your software or filters know that we are sending you a reply that you want to accept. We definitely do not want you to think that we have ignored your enquiry when in fact we did work diligently to research, assemble, and send you the information you requested, only to have a spam blocking program deny entry to your e-mail in-box! Setting Hotmail/MSN/Windows Live email configuration for receiving messages from WorshipMusic.com Email and spam filter settings are now an important part of most email programs due to the large amounts of spam throughout the internet. However, some of these programs will also filter out email that you want. If any of your team mates or invitees use Hotmail, MSN, Windows Live, or other filtered services, you may have to proactively set your configuration to accept email from WorshipMusic.com, allowing you to receive the order notifications, updates and confirmations. Here are the specific steps to configuring Hotmail, but each email program may vary slightly in its exact approach to applying these settings.
Holidays We staff our shipping department on all regular business days to handle your orders. The actual shipping of products depends on the business schedule of the shipper selected. Please note that while our website accepts your orders 24 hours a day (7 days a week), we are not processing and shipping orders on non-business days (weekends and holidays), including the following company holidays:
Payment Methods New! We now accept payment through Yahoo! Wallet. Now our customers can complete their purchases quickly using Yahoo! Wallet Click HERE to sign up for the Yahoo! Wallet. We accept payment via the following popular credit cards: Visa, Mastercard, American Express, Discover 
We also accept checks and money orders. Simply use the website to select your items, and utilize the order processing system to enter your order. Complete all of the information in the online form and select "Check or Money Order" as your payment method. Be sure to hit the final "Send Order" button to enter your order into our system. Please print the confirmation page and mail it along with your check or money order payable to: WorshipMusic.comPlease allow up to 10 business days from the time of receipt for your check to clear. After the 10 day grace period your order will be shipped. International orders must use money orders, we do NOT accept personal checks from outside the United States. Our payment policy for check and money orders is: Payment must be received within 45 days from the date you place the order. If payment is not received by within that time frame, your order will be automatically cancelled. Credit Card Billing Information When ordering with a credit card, it is important to remember that the billing address you use on your order with WorshipMusic.com MUST be the same as the billing address for the credit card you are using as payment for the order. If the addresses do not match, after submission of the order, your transaction may later be declined by our fraud detection department. The correct address information for your credit card will be listed as your billing address on your credit card statement. If it is not clear from your statement what your credit card billing address is, you can contact your credit card company directly and they can help you. We take your credit card transactions very seriously and we are working to eliminate fraudulent transactions by ensuring that orders made on our site are legitimate. Getting a COMPLETE Price Quote All orders, within the US and international, can be viewed with shipping and tax costs included, by using the order form to estimate the costs. You will NOT be asked to enter your credit card information until you see the costs of shipping listed with your order. This allows you to view shipping, taxes and product costs before purchasing. NOTE: international duties and tarrifs are not included in price quotes, since they are assessed by the country of destination and cannot be paid by us, WorshipMusic.com (click HERE for more about duties and tarrifs). Back Orders All our products listed on the web site are stocked regularly in our warehouse. We do NOT (like other online vendors) fill our site with products we must constantly backorder just to fill regular orders. Should the situation arise that has us temporarily out of stock in a specific item, you will be notified of this on the same or next business day. We will make every attempt to get you the products you purchased in quickly and without hassle. Note: You will receive notices and updates on the progress of your order via email. In order for us to provide order status to you, you must be sure to provide us with a working and reliable email address to contact you at. The email address should be one which you monitor and you should be sure any spam software is properly configured to allow us to send you the order progess updates. You can read more about that by clicking here. Shipping This information is now on a separate page, located here International Duties/Taxes The customer is responsible for any duties, taxes or tariffs imposed by the destination country. These are charges that are sometimes levied for receipt of a package in a foreign country. These type of charges would occur in your country when you receive your order. In addition, brokerage charges may also be applied to your order, and these charges would also occur when the order is delivered to you. WorshipMusic.com is not able to determine what cost (if any) that may be charged because the charges are calculated and applied only once the package is actually delivered to the destination country. Taxes Arizona- Maricopa County 8.1% Arizona- Outside Maricopa County 6.3% U.S. - Outside Arizona 0.00% U.S. - APO Addresses 0.00% Returns Items damaged in shipping or defective items will be replaced with the same product. We are unable to accept returns or exchanges for any other reason. This helps us continue to provide our customers with the lowest prices possible. To exchange a defective product, please send an email to Returns@WorshipMusic.com and include your order number, name and email address used in the order as well as the product number. Finally, include a description of the problem. Returns requests will only be accepted if they are initiated by the purchaser within 45 days of receiving the product. Return requests made after 45 days will not be accepted. If you receive an incorrect item please let us know and we will replace it immediately. Note: You will receive notices and updates on the progress of your order via email. In order for us to provide order status to you, you must be sure to provide us with a working and reliable email address to contact you at. The email address should be one which you monitor and you should be sure any spam software is properly configured to allow us to send you the order progess updates. You can read more about that by clicking here. Associate Links Program This information is now on a separate page, located here. How and Why We Do Reviews. WorshipMusic.com is pleased to be one of the select places anywhere in the world to provide comprehensive and helpful reviews of products specific to worship music. We were the first anywhere to do this! Over the years, we have tried to select products to review that we felt represented excellent worship and music resources to the church. The reason we do reviews is to give people a third party viewpoint of the resources. These are written from people who are involved in worship and music, understand the connection and function it has in the local church, and can speak from their personal background. We find people don't want to hear the typical "music critics", and we aren't trying to be those. Instead we look at and provide these reviews as a way to identify whether a resource fits with what you are needing. In the process of doing that, we also comment on the quality and other aspects of the CD or products being reviewed. In the end, we think our customers come to trust and value our opinions as much as they do our products, which allows us to be helpful to you, your local church and the Body of Christ worldwide. So now that you know why we do reviews, let's talk about how we do it. Part of the process of the reviews is the reviewer selection. We do not accept solicitation from outside reviewers. We develop relationship with worship leaders serving in local churches. We do not accept outside reviews. Instead we draw from people we have come to know and trust as viable and well-thought practitioners serving in their own churches. Many of them are people you would not have heard of, others are people more widely recognized. Across all of them, we ask for a strong commitment to the review and expect a broad understanding of the issues to be considered in doing a review. The other part of the review process is the selection of the products. We review products that strike the heart and inspire the soul of the review staff. We do not accept solicitations from company's, labels, or independents to review their products. We review what we like, because we believe it maintains the integrity of the review process. If a product is reviewed, it is because we heard about, took a listen, and decided it was genuinely worth our while, and that of our readers to write a review of the product. A third part in the review process is the writing of the actual review. This part contains specific guidelines given to all reviewers from the editor (Kim Gentes). These are a set of outlines which explain the purpose and goals of a review for WorshipMusic.com. Each reviewer is expected to write real content in the reviews, not just gushy marketing hype. The content of the review is what gives credibility to the writer. Typically, this includes many things, but part of our specific interest at WorshipMusic.com is to highlight products which serve as excellent resources to the Body of Christ, enabling and increasing worship on the earth! The next part of the process in reviews is the decision phase. This is when the editor is given the option of publishing or not publishing a specific review. The decision phase for us is different than many other companies. Our policy is that we will not publish a review that is, on the whole, speaking negatively about a worship product. This is not to say we don't write reviews that are negative. We simply chose not to publish them to the world. If a review comes back negative, we still pay the reviewers (so they are paid for their work, not just if they say good things). Further, we make the review available to the publisher of the music product so that the feedback is given to those to whom it might have some benefit. This allows the publisher to gain important reflection from an outside source. We believe that God has instructed us to bless, and not curse in this area. We believe that speaking publicly; we should only put out reviews with positive blessings. We believe that speaking critically, with largely negative feedback, is most helpful when it is private (just between us and the publisher). This means that if you see a review from us it was not only good enough to be reviewed, but it was so good we felt it needed to be heard by the world. Thanks for your interest. Product Submissions, Promotion, and Independent Label Inquiries We are pleased to announce that we now have a complete online submission process, where you can submit your worship and music related resources! Simply go to ProductSubmit.com, and you can begin the process of submitting your product for our consideration. We do not accept products for sale on our site through any other way. Click the graphic below and follow all the instructions on the ProductSubmit.com website. 
Thanks for your interest. | |||||||||||
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